FAQ


Where can I find out more about Sockindex.com?

Great to hear you want to know more about us!  Our about us page is located here, where you can find out all about us and our socks.

How long does shipping take?

We try to get all orders hipped the same day - even on weekends.  However, sometimes it can take up to 24 hours during especially busy times.

Orders are usually delivered within 5 - 10 working days.

Find out more about shipping here.

Can I change my order after I’ve placed it?

We try to get all orders processed the same day - usually within a few hours - so it can be difficult to amend an order.

If you would like to change your order and it's not yet been processed, email us ASAP here.

I have received the wrong size socks - what should I do?

Most of our socks are made to fit nearly all adult foot sizes, for both men and women, and are made with a high proportion of elastic for extra stretch.

This means that it's unlikely that the socks won't fit, but if you find that they don't or have accidentally ordered the wrong size just return them to us (unworn and within 30 days) and we'll either replace them or give you a refund.

Find out more about our returns policy here.

My order is missing a product - what should I do?

Let us know as soon as possible and we'll help!

Sometimes your socks will arrive in separate packs though - so don't worry if part of your order has been delivered and not the rest, it should arrive soon!

Are all the socks on your website in stock?

Yes, if they are available to buy then they should be in stock.  If a pair of socks is out of stock our site should let you know before you try to buy them.

I’ve placed an order but not received a confirmation email - what does this mean?

It could mean the order didn't go through - or more likely that your confirmation email is in the spam folder.

If you registered on our site before buying, you may also find your order details in your account here.

Please check your spam and account (if you have one), and if you still cannot find any trace of your order let us know and we'll help.

What do I do if I receive a faulty item in my order?

Please let us know as soon as possible and we'll arrange to replace it.

Are all items shipped at once?

Usually yes, but sometimes to make sure we can deliver as much of your order as fast as we can, it may be shipped in parts.

How much do you charge for shipping?

Shipping is $2.49 to anywhere in the USA but of you spend more than $20 then shipping is free.

How can I track my order?

Certainly!  Click here to visit our order tracking page, or log into your account if you're registered on our site.

Please allow a few days after ordering for tracking to be available though.

What countries do you ship to?

Currently just the mainland USA, but we will add more locations soon

I can’t place my order on your website - what should I do?

We accept all major cards and PayPal too, so hopefully you'll be able to order online.

If not, let us know and we'll do everything we can to help :)

How can I pay for my order?

With all major cards or PayPal

Is your website secure and safe to buy from?

Yes  - certainly!  The whole site is built on a secure server and our payment processing is carried out on a secure server by one of the largest payment services companies in the world - Stripe.

What is your return policy?

You can read our full returns and refunds policy here.

How do I return/exchange my order?

We accept returns of goods in their original packaging and unused within 30 days of receipt.  Have a look at our refund policy in full here, or email us to organize a return.

Are your socks in different sizes or are they ‘one size fits all’?

Many of our socks are 'one size fits all' which means they should stretch to fit nearly all shoe sizes.  Others come with specific size ranges, and these will be displayed on the product page for each sock.

Please note that not all our socks are made of the same material, so check each sock page individually before buying for the correct size.

How should I wash my socks?

Each pair of socks comes with washing instructions :)

What are your socks made of?

A combination of cotton, polyester and elastic to give them comfortable feel, enough stretch to fit nearly all adult feet and durability to last.

Do you offer a sock subscription?

Not currently, but we may do in the future.  Sign up to our newsletter if you're interested in our new products and to be alerted when we start offering socks subscriptions.

How will my order be packaged?

To save energy we package our socks in a thin but durable plastic bag - this allows them to be delivered, cheaply quickly and with as little impact on the environment from transport as possible.